Process
We don’t just design ideas—we deliver practical, scalable solutions that improve services and strengthen systems
Catalpa supports government-led reform across the Asia-Pacific through a process grounded in co-design, systems thinking, and adaptive learning. Whether we’re improving teacher training, supporting maternal health, or building a national grant system, our process moves from frontline realities to national outcomes.
How we work
Putting people first with human-centred design
We place individuals at the center of our design process to ensure our programs are relevant, meet real needs, and are tailored to the contexts in which people live and work
Solving complex challenges together through co-design
We believe in the power of collaboration. By fostering equal partnerships with those directly experiencing the problem, we co-create solutions that are more effective and sustainable
Embracing change with agile and adaptive management
Recognising the complexities of development work, we manage risk through iterative cycles and continuous feedback, allowing us to adapt and respond effectively to changing circumstances
Our process
Learn
We begin by deeply understanding people’s needs, aspirations, and behaviors, building empathy into every facet of our design process
Create
We explore diverse ideas and rigorously assess them for feasibility and contextual fit, fostering creativity and innovation
Refine
Through continuous feedback and iteration, we adapt and improve our approaches, amplifying what is most effective
Evaluate & Iterate
Continuous monitoring and regular assessments ensure we learn, adapt, and enhance our impact over time
Digital alone doesn’t deliver.
But when combined with co-design, policy alignment, and trusted partnerships—it can transform how services are delivered.
Catalpa helps governments move beyond platforms to build systems that work better for the people who rely on them most
Why Our Process Works
Government-aligned
We work through national systems, not around them
Locally embedded
Our teams are in-country, building long-term partnerships.
Delivery-focused
We know what it takes to move from co-design to scale.
Adaptable by design
Our process is built to manage risk, test assumptions, and course-correct fast.
Trusted by partners
From ministries to development partners, we work with those who lead reform—not just implement projects.
