Law and Justice

Improving legal assistance for women

The justice process can be long and complicated. Digital case management helps organisations spend more time focusing on outcomes.

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Purpose

To improve legal assistance for women and kids

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Approach

A digital case management system for faster and easier processing

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Location

Timor-Leste

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Highlights

More than 3,500 cases logged

Staff can track a client’s case through the entire legal process

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Partners

ALFeLA

Better case management, better outcomes for people

Asistensia Legal ba Feto no Labarik (ALFeLa) is a legal aid service for women and children in Timor-Leste. In partnership with them, we developed an online case management system that helps them manage a growing caseload. It records key client information (securely) and flags cases that need follow-up. Legal officers and managers can also log in to enter client data and generate reports. It’s designed so staff can track a client’s case through the entire legal process.

The software is adaptable for any project where management, monitoring and response is required. By helping ALFeLA’s legal staff easily and securely access client information, the system works more effectively—for ALFeLA, and for its clients.

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